FREQUENTLY ASKED QUESTIONS

    Everything you need
    to know.

    Common questions about LoanAmerica®'s loan products, eligibility, rates, and the application process.

    Eligibility & Credit

    Who can borrow with LoanAmerica®, what credit profiles we accept, and how the Credential Score works.

    1
    Who is eligible for a LoanAmerica® loan?
    Most LoanAmerica® products are available to students enrolled in eligible US accredited institutions, including vocational, trade, undergraduate, graduate, and professional programs. All credit profiles are considered. Final eligibility is confirmed during the application process.
    2
    Does LoanAmerica® serve students with limited or no credit history?
    Yes. LoanAmerica® considers all credit profiles, including applicants with limited credit history. Applying with a creditworthy co-signer may improve the terms you are offered. All applications are subject to credit review and underwriting approval, and submitting an application does not guarantee approval.
    3
    Do I need a co-signer?
    A co-signer may be required depending on your individual credit profile and the results of underwriting review. Applying with a creditworthy co-signer may improve the rate and terms you are offered. Co-signer requirements are confirmed during the application process.
    4
    What credit score do I need?
    LoanAmerica® considers all credit profiles and does not publish a minimum score. Your application is evaluated on your credit profile and the information you provide, and eligibility is confirmed through underwriting review. Applicants who are declined receive an adverse action notice stating the reasons for the decision.
    5
    What is the Credential Score?
    Credential Score is the internal model LoanAmerica® uses to evaluate school and program eligibility for our lending program. It informs which institutions and programs we work with. Your individual loan decision is based on your own credit profile and application information, and is confirmed through underwriting review.

    Rates, Application & Funding

    What you'll pay, how to apply, and how long it takes from application to funded.

    6
    What APR can I expect?
    Rates are based on your individual credit profile, program of study, school, loan amount, and whether you have a co-signer. You'll see your specific rate after submitting an application. A credit inquiry is recorded only when you submit a complete loan application. All credit profiles are considered.
    7
    How do I apply?
    Applications are submitted through the LoanAmerica® Loan Navigator. LoanAmerica® verifies school and program eligibility, issues an approval decision with rate and terms, and funds disburse to the institution after final approval.
    8
    How long does approval take?
    Most applications receive a a decision after review of submission. Approved loans fund after final approval, directly to the school.
    9
    When are LoanAmerica® funds disbursed?
    In the next weekly disbursement cycle after final approval. Funds are sent directly to the institution, not to the student.

    OBBBA & Federal Loan Changes

    How the One Big Beautiful Bill Act caps reshape Grad PLUS and Parent PLUS in July 2026.

    10
    What happens to Grad PLUS loans in 2026?
    Effective July 1, 2026, the One Big Beautiful Bill Act eliminates Grad PLUS loans entirely. Graduate students keep Direct Unsubsidized Loans up to $20,500 per year, and professional students (medicine, law, dentistry) up to $50,000 per year. A medical student facing $100,000 per year in costs still has a federal aid gap of roughly $50,000 annually. LoanAmerica® offers alternative funding up to $100,000 for graduate and professional students.
    11
    What happens to Parent PLUS loans in 2026?
    Effective July 1, 2026, the One Big Beautiful Bill Act caps Parent PLUS loans at $20,000 per year. Previously, parents could borrow up to the full cost of attendance. At a school costing $65,000 per year, families face an annual shortfall of approximately $25,500. LoanAmerica® offers private financing up to $35,000 to help fill this gap.

    Payments & Servicing

    How to manage your loan after disbursement, including hardship options.

    12
    How do I make payments on my loan?
    Repayment terms and payment instructions are provided in your loan documents after disbursement. Most products offer multiple repayment options including standard, graduated, and income-based repayment. Payment portals and customer service details are confirmed for every approved borrower.
    13
    What if I cannot make a payment?
    Forbearance and deferment options are available depending on your loan terms and circumstances. Contact the servicing team listed in your loan documents. LoanAmerica® encourages borrowers to communicate proactively if hardship is anticipated.
    14
    How do I contact customer support?
    Borrower support: [email protected]. School partnerships: [email protected]. Investor inquiries: [email protected]. Press and general inquiries: [email protected].

    About LoanAmerica®

    How we're structured, how we compare to federal loans, and who actually originates your loan.

    15
    What is LoanAmerica®'s regulatory and compliance track record?
    LoanAmerica® has facilitated more than $20 billion in loan originations since 1997. The company has maintained a commitment to full compliance with applicable federal and state lending laws. LoanAmerica® operates under TILA, state lending laws, and applicable federal banking regulation.
    16
    How is LoanAmerica® different from federal student loans?
    Federal loans are issued by the US Department of Education with standardized terms and federal protections including income-driven repayment and forgiveness programs. LoanAmerica® offers private loans designed to fill gaps where federal aid is insufficient or unavailable, including coverage above federal caps and access for students who do not qualify for federal aid. Borrowers are encouraged to exhaust federal options first.
    17
    Who provides LoanAmerica® loans?
    LoanAmerica® is an education finance platform offering loan products to students and families across undergraduate, graduate, vocational, and trade-school programs. We handle the application experience, credit review, funding, and servicing through approved applications. Specific origination and servicing details are confirmed during the loan process for every approved borrower.
    18
    Does LoanAmerica® offer mortgages or auto loans?
    No. LoanAmerica® offers private consumer loans only at this time. We do not offer mortgages or auto loans.

    For Schools

    What it costs schools to partner with us and which institutions we work with.

    19
    What schools does LoanAmerica® work with?
    LoanAmerica® partners with accredited vocational and trade schools, universities, graduate and professional programs, and community colleges. Schools certify loans through ELM, FASTChoice, or HES/TurnKey. Onboarding takes about 30 days.
    20
    What are our obligations as a partner school?
    The same certification role you perform for other private lenders: confirm enrollment, program, and cost-of-attendance data through ELM, FASTChoice, or HES/TurnKey. LoanAmerica® handles underwriting, disclosures, funding, and servicing.
    21
    What student data do partner schools share?
    Only standard certification data: enrollment status, program, and cost of attendance. Data is encrypted in transit and at rest with role-based access controls, handled in line with your FERPA obligations. Data handling terms are documented in the partnership agreement.
    22
    What happens if our program outcomes decline?
    Outcomes are reviewed together with your partnerships contact. A sustained decline leads to a joint remediation conversation and may adjust partnership terms. Nothing changes without that conversation.
    23
    Can a school modify or end the partnership?
    Yes, though we do not expect you will want to. Partnerships are built to run quietly in the background, and if anything ever needs adjusting, you tell us and we work through it together. The participation agreement sets out modification and exit terms with notice, and those terms are reviewed with you before anything is signed.
    24
    What does a LoanAmerica® partnership cost my institution?
    There are no upfront fees, no integration fees, and no annual platform costs. Partnership terms are shaped around your programs and are covered in the partnership review.

    Still have questions?

    Reach out to LoanAmerica® directly.

    Email [email protected]